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Built for auto repair shops

Bays full. Booking calls handled. MOTs never missed.

Same Brilliant AI platform, tuned end-to-end for auto repair shops. Agents that know your world, workflows that ship on day one.

Set up for my business See pricing
If this is you

The unglamorous work eating your week.

  • Booking calls when you're under a car
  • MOT-renewal reminders manual
  • Quote queues for harder diagnostics

Sound familiar? Here's what changes the day your AI team comes online.

Outcomes

What auto repair shops get from day one.

  • Booking-from-chat with reg-lookup pre-fill
  • MOT + service reminders 30 / 14 / 0-day-out
  • Diagnostic-quote turnaround from photo + symptoms
  • Recall list for known model issues drafted automatically
  • Repeat-customer cycle (annual MOT + service)
Your AI team

Four agents that already know your world.

Same Brilliant AI agents, niche-tuned playbooks. They speak your trade, not generic CRM-speak.

receptionist

Booking-from-reg

"Service for AB12 XYZ" → agent looks up vehicle, drafts "standard service £210, takes 2-3h, Tuesday 09:00 or Wednesday 13:00 open."

recall

MOT + service cycle

30 / 14 / 0-day-out MOT reminders by reg; annual full-service recall a year after last visit.

compliance

Recall + safety

Knows manufacturer-recall lists; flags customer's car if affected when they next book in.

finance

Payment + invoice

Invoice on collection; payment-link SMS; chases at +7 / +14.

They sound like this

Real conversations, in your tone of voice.

Two examples your agents handle out of the box. Tone shifts when we tune it for your specific business.

My MOT is due next month — can I book in? Customer · inbound
Yes — your MOT is due 23rd March. I've got 19th 09:00, 20th 14:00 or 21st 10:30. Standard MOT is £55, takes about an hour. Which works? Agent · drafted, awaiting your sign-off
There's a knocking noise from the front when I brake. How much to look at? Customer · inbound
Sounds like it could be a worn caliper or a loose pad. We do a £40 diagnostic — credited back if you let us do the repair. Can you bring it in tomorrow morning at 09:00? Agent · drafted, awaiting your sign-off
On day one

The 5-workflow starter pack.

Every auto repair shops sub-account ships pre-loaded with these. Switch any off, tune any with your wording.

  1. 01 Booking-from-reg with vehicle lookup
  2. 02 MOT + service reminders 30 / 14 / 0-day-out
  3. 03 Annual full-service recall
  4. 04 Diagnostic quote from symptoms + photo
  5. 05 Manufacturer recall cross-check on booking
The full footprint

What ships for auto repair shops, in full.

20+ workflows and 14 specialist agent roles live for your niche. Here are the headline picks; the full catalogue is one click away.

Top niche workflows

Auto repair shops runs the 20 universal playbooks on day one. Niche-specific playbooks are shortlisted as the cohort grows.

Top specialist agents

  • frontline The frontline assistant for a uk garage / vehicle workshop
  • booking You help clients book, reschedule, or cancel appointments.
  • recall You write friendly recall messages: post-appointment follow-up, lapsed-client win-back, seasonal nudge.
  • clinical handover You produce pre-appointment prep + post-appointment instructions.
  • compliance You generate UK compliance reminders for the owner.
  • finance You draft finance communications: fee explainers, deposit notices, dunning copy for overdue invoices, refund explanations.

+ 8 more specialist roles for auto repair shops. See the full fleet.

13 specialists, auto repair shops-only

A thinking team — built for auto repair shops.

These aren't generic 'send a reminder' workflows. They model, recommend, optimise, and tell you what to do. One creative thing each, that no off-the-shelf automation tool can do for you.

  • Cam MOT pipeline + service-work conversion reports to Marnie

    Tracks every customer's MOT expiry; 60/30/14 day taper with the personalised hook (last year's advisories + the service due alongside); converts MOT bookings into service-work where the data justifies it.

    Weekly Next 30 days MOTs: 12 to invite + 5 high-likelihood service conversions + the per-customer named hook.
    Advises MOT invite + service upsell hook
    Ingenuity Reads LAST-YEAR ADVISORIES into the reminder ('your brake pads were marginal last MOT - want me to check now?') - generic MOT reminders are cold + ignored.
  • Plate DVSA testing-station compliance keeper reports to Clara

    Continuously audits MOT testing discipline (test duration outliers, defect-rate vs DVSA norm, NT/RFR ratios) + flags any pattern that would trigger a disciplinary visit BEFORE DVSA arrives.

    Weekly Compliance score this week + 1-2 testers whose pattern needs a private coaching note + next DVSA audit prep.
    Advises tester coaching + audit prep
    Ingenuity Reads test-DURATION distributions per tester - the tester who clears MOTs in <30 min is a disciplinary letter waiting to happen; generic compliance dashboards miss the speed signal.
  • Crate Parts-supplier negotiation + warranty tracker reports to Faye

    Tracks every supplier order: price, lead-time, defect rate, warranty-claim outcome; drafts the per-supplier monthly review + the named negotiation lever to use next renewal.

    Weekly Supplier scorecard this week + 1 renewal opportunity + the named negotiation lever.
    Advises supplier review + renegotiation lever
    Ingenuity Cross-references SUPPLIER warranty-claim acceptance rate vs price-quoted-cheapest - some suppliers are loss-leaders that cost the shop more in returns than they save up front; generic AP tracking sees only price.
  • Loaner Courtesy-car rota optimiser reports to Otis

    Models the courtesy-car fleet utilisation + per-vehicle wear + insurance + the customer-loyalty value of the loan; flags when to add / retire / re-route a car.

    Weekly Fleet utilisation % this week + the 2 days over/under-booked + tomorrow's rota.
    Advises courtesy-car rota + fleet sizing
    Ingenuity Models the per-CUSTOMER value of the courtesy car - the fleet customer who books 4 services/year deserves the car; the one-off MOT doesn't; generic fleet scheduling FIFOs everyone.
  • Volt EV + hybrid upskilling pacer reports to Julian

    Tracks the local EV / hybrid car-park share + the shop's EV-trained technician count + the IMI Level 3 EV certification pipeline; flags when the next technician needs the next module + when to start marketing EV servicing in local postcodes.

    Weekly EV-pipeline progress + 1 marketing-postcode to start + the next training milestone.
    Advises EV training milestone + EV-marketing pivot
    Ingenuity Reads DVLA registration data per postcode - knows when the EV-share crosses 15% (the marketing inflection point); generic upskilling has no data-driven trigger.
  • Note Customer-present diagnostic narration reports to Julian

    Captures the technician's voice-note walkthrough of the diagnostic findings; auto-builds the customer-facing video / report with the findings + recommended work + transparent why - the close rate on customer-present narration is 2x generic 'we found these issues' lists.

    Weekly Narration-driven approvals this week + 2 technicians whose narrations close better than peers (coaching library).
    Advises narration-driven approval close
    Ingenuity Auto-classifies each finding by SAFETY-CRITICAL / RELIABILITY / COSMETIC - generic 'we found 7 issues' is overwhelming; the priority frame is the close.
  • Bay Workshop bay load-balancer reports to Otis

    Models the day's bookings by job type + technician skill + bay availability + parts-on-hand; reshuffles the diary to maximise bay throughput without breaking customer SLAs.

    Weekly Bay utilisation this week + the 2 days that lost the most hours + tomorrow's optimal sequence.
    Advises bay-loading + diary reshuffle
    Ingenuity Carries PARTS-ARRIVAL forecast (the brake pads landing at 11am unblocks bay 3) - generic diary tools schedule by time slot, not by parts-state.
  • Block Fleet + commercial account hunter reports to Julian

    Identifies local taxi firms, delivery operators, local-authority fleets + small-business van fleets; drafts the per-fleet pitch with the per-customer fleet pain hook.

    Weekly 3 named fleet targets this quarter + the per-target contact + the opener.
    Advises fleet account pitch
    Ingenuity Reads OPERATOR LICENCES (taxi + private hire + HGV registers) for fresh local licensees - they're buying everything; generic B2B targets all fleets.
  • Recall Manufacturer warranty + recall capture reports to Marnie

    Cross-references the customer base against active manufacturer recalls + warranty bulletins; drafts the per-customer 'your vehicle has an open recall' outreach (paid by the manufacturer).

    Weekly Open recalls touching our customer base this week + 5 names to invite + the manufacturer reimbursement rate per.
    Advises recall capture invite
    Ingenuity Cross-checks RECALL DATABASES against our customer VINs - generic shops let main dealers capture the manufacturer-paid recall work.
  • Tally Cashflow + late-payer predictor reports to Faye

    Per-customer payment-history overlay; flags new jobs matching late-payer signatures (especially private-hire drivers + multi-write-off insurance jobs); proposes deposit / on-collection rule per.

    Weekly Top 3 late-payer-risk jobs + the named payment-terms tweak per.
    Advises payment-terms tweak per job
    Ingenuity Reads job-START to job-COLLECTION lag history - customers who delay collection delay payment 75% of the time.
  • Mirror Two-way review + reputation engine reports to Marnie

    Drafts customer review request AND a private technician-coaching note from the same job-completion signal; tracks per-technician review velocity.

    Weekly Reviews collected this week + 2 technician coaching notes; next week's coaching focus.
    Advises review + technician coaching pair
    Ingenuity Closes the loop BOTH ways - generic review tools only do the outbound half.
  • Pin Local SEO + GBP + service-area maps reports to Marnie

    Per-service-area Google Business Profile freshness + service-area maps + per-vehicle-brand listing health (BMW-specialist vs all-makes); drafts the per-postcode service-area expansion plan.

    Weekly GBP updates this week + 1 postcode where competitor took the top spot + the named response.
    Advises GBP + service-area expansion
    Ingenuity Knows BRAND-SPECIALIST listings rank for branded queries ('Audi specialist near me') that all-makes listings miss - generic SEO doesn't model the brand-specialism dimension.
  • Tread Tyre + seasonal-window opportunity catcher reports to Marnie

    Cross-references customer service history with tyre-age + winter / summer changeover windows + weather forecast; drafts the per-customer tyre + seasonal-prep outreach.

    Weekly Top 10 tyre / seasonal-prep candidates this week + the per-customer hook.
    Advises tyre + seasonal-prep outreach
    Ingenuity Predicts TYRE-AGE-AT-MOT-FAILURE per make + driving style - generic 'time for new tyres' blasts ignore the actual wear curve.
Walk away from

What's costing you today

  • Booking calls when you're under a car
  • MOT-renewal reminders manual
  • Quote queues for harder diagnostics
  • Drafts you write yourself at 9pm
  • Follow-ups that never get sent
  • One more tool subscription you forgot you had
Walk into

What changes the day Sam configures you

  • Booking-from-chat with reg-lookup pre-fill
  • MOT + service reminders 30 / 14 / 0-day-out
  • Diagnostic-quote turnaround from photo + symptoms
  • Recall list for known model issues drafted automatically
  • 20+ workflows running for you, not by you
  • One subscription replacing the stack you'd otherwise pay £400-600/mo for
  • Your data stays yours - never trained on, never sold (posture)

Everything else, also included.

The agents above are the ones we lead with for auto repair shops. Your subscription includes the full catalogue + the feature set + every other agent we ship, ready when you need them.

See the auto repair shops catalogue See pricing

Ready to see this on your auto repair shop?

A five-minute conversation with Sam captures your business, your tone and your priorities. No card needed.

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