Every job done by a named agent that earns its seat .
Not a list of tool capabilities. A coordinated team where each agent has a name, a manager, a creative signature + a named recommendation they put on your desk this week.
Customer-facing
Polite, brand-correct, on-time. Always.
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Inbox, SMS, WhatsApp — Riley + Beth
Riley drafts in your voice on every channel; Beth books without overbooking using per-customer no-show probability. One contact record, one tone, one team.
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Missed-call follow-up — sub-60s, every time
Inbound rings that didn't connect get a polite SMS within seconds + the next step ready. Burst's emergency-SLA model never promises a window we can't actually hit.
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Reviews watched + clustered — Rae + sentiment
Rae watches every platform; the sentiment classifier flags negatives with the hot-words that drove the call; the pattern surfaces BEFORE it lands in the star rating.
Operations
The unglamorous work that keeps the lights on, done diligently.
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Bookings + reminders — Beth + Pivot
Calendar reads, slot offers, reminders, chases. Pivot's utilisation analyser names the shift-mix fix when capacity slips out of the 65-85% healthy band.
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Quote-to-cash — Felix + Faye + Eddy
Quotes drafted + chased; invoices issued + dunned. Eddy's late-payer predictor flags new jobs that pattern-match late-payer signatures + proposes the deposit rule per.
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Suppliers + stock — Crate + Brace + Stack
Low-stock IoT signals + supplier comms + per-supplier scorecards. Brace flags quoted jobs whose margin slipped >5% from a quiet supplier price move BEFORE the engineer arrives.
Intelligence
The numbers, the trends, the briefings — surfaced before you ask.
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Reports written for you — Memo
Memo writes the monthly + quarterly report in YOUR voice — hypothesis + next experiment, not dashboard dumps. Plus tactical briefs scoped to each ops lead (Marnie / Otis / Faye / Sara).
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Cashflow + risk surfaced — Ada + Pareto
Ada tracks 20 canonical metrics; picks the 5-10 that matter THIS month. Pareto names which 20% of customers are 80% of revenue + which top customers are quietly slipping.
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Strategy + briefings — Marlow + the C-suite + 24 strategies
Marlow's 3-line morning brief synthesises the team; Sara / Maya / Casey / Rory / Theo / Ollie / Vera each carry a tactical strategies library that names the action when a signal fires.
Safety architecture
What makes this safe to actually plug into a real business.
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Decision checkpoints
Side-effecting actions route through an autonomy gate. You set the threshold per action class.
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Per-agent data gate
Every agent reads only the data its role is allowed to read. Sensitive fields never leak to a customer-facing agent.
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Audit trail
Every read, write and decision is recorded. Trace any action back through the chain that produced it.
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Reversible by default
Drafts before sends. Notes before publishes. Approval queues for anything money- or reputation-touching.
See the features running on your business.
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